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Here's What Customers Are Saying About Empey's Truck & Auto Repair

Don't take our word for it. Read what others have to say about their experience with us. Contact us today to schedule your auto repair services - estimates are FREE!

5

Greg and the entire staff were very proactive in responding to my needs. My experience with them was very personal and I received a very clear explanation of the services provided. I would highly recommend this NAPA service center.

Thanks for the review! So glad that we where able to help you out!

- Empey's Truck and Auto Repair
5

Amazing rates and time scales

Thanks for the review JR! and thanks for letting us work on your sweet GMC truck. If we can every help you in the future don't hesitate to let us know.

- Empey's Truck and Auto Repair
5

Very clear and upfront about costs, possible scenarios to consider, offering alternative solutions and resources, and especially great at timely response/communication/customer service. (I can’t speak about the repair process because I chose not to move forward with repairs due the major cost of repair that my vehicle would have required.)

Thanks so much for the review Britni! We definitely wished for a better outcome on your Murano. Unfortunately it was about the worse case scenario. If we can ever help in the future or you have any questions, don't hesitate to give us a call.

- Empey's Truck and Auto Repair
5

Empey's Truck and Auto has always been great to deal with I have gone to them for years. They do quality work at a competitive price and in a timely manner. They kept me updated on the work being done and have even sent me video or photos of any problems they found. Any time I have a vehicle in need of repair I trust Empey's.

Thanks Sean! We really appreciate you brining your vehicles into us. We look forward to seeing you in the future.

- Empey's Truck and Auto Repair
5

Not only are they super professional, they treat you like family. I recommend this place!

Thanks for the review April!

- Empey's Truck and Auto Repair
1

Being the executive director of a local Small business-I like to support other small businesses in the area, that’s why I took our company vehicle to Empey’s for repairs- at the end of January we Got the quote of $852. We were told the vehicle would be done in 1 day, but after several days of getting the runaround it was done in 5 days with a total of $1601! The receptionist admitted to giving false information, and we were given a $30 discount (the total was $1631) THREE days after getting it back from Empey’s and driving it 10 miles back to the business, it started acting up again. Since we just picked it up from the repair shop, naturally I asked the driver to take it back to who just fixed it 3 days ago. Empey’s came back with another $800 estimate- something new wrong!!! They didn’t catch it before??? Not wanting to pay double the estimate again, I declined their ‘fix’. Once I declined, they proceeded to charge me $180 for diagnostics! ***BEWARE***of the surprise charges- and the way they give false information to their customers. And don’t count on them helping you get your vehicle up and running effectively, only 10 miles later out vehicle quit on us!

Hello Devin, I just wanted to let you know that I went over your review with everyone in the shop. There where multiple failure points. I want to apologize for that. I know we struggled to get the parts that we needed and had a hard time getting in contact with you. You should of never been charged a second testing fee. Once it was caught we called and left a message to refund that. I'm going to get a check in the mail for you today. Thank you for the review and helping us see how we can improve and be better.

- Empey's Truck and Auto Repair
5

Empey's is an excellent choice if you need your car or truck worked on because they are very thorough and honest and know what they are doing.

1

My sister had a horrible experience with these guys. Save your money and go to c&s or Wally’s where they actually know what they’re doing. April first quoted my sister about 800 to fix her car and after she gave her the go ahead to move forward with the work, april called back the next day telling her that it would be an additional 7000 to fix a head gasket! My sister told her to stop the work and they at first were trying to charge her 1000 instead of the 800 she was quoted. These guys are just trying to rip you off. Horrible service and communication, I would not recommend them to anyone.

Unfortunately your sister's Taurus was leaking so much antifreeze we had to fix the leak before continuing testing. Once the leak was fixed we then found that the head gaskets had failed due to over hearing from being driven to long in an over temp situation. There is no short cut to fixing head gaskets. Unfortunately sometimes things need to be taken in steps.

- Empey's Truck and Auto Repair
5

5

I bring all three of my vehicles into Empey’s when they need work done. Every time I get my vehicle back, it runs for a long time (They do GREAT WORK , and AMAZING CUSTOMER SERVICE)

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