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Here's What Customers Are Saying About Empey's Truck & Auto Repair

Don't take our word for it. Read what others have to say about their experience with us. Contact us today to schedule your auto repair services - estimates are FREE!

5

Staff is professional and they take a personal interest in ensuring that work is done correctly.

5

A great job with friendly customer service... As usual.

5

Empey's is such a great automotive service company! Every time I go in there is Shane and GREG. Both men are so knowledgeable and Greg was so sweet to come and pick me up! Shane is always up front and honest with me. Wouldn't take my 20 year old chevy trailblazer any place else! Thanks to all the mechanics and again to the front office staff!

5

You guys did an awesome job fixing my transmission. Thank you so much. I’m traveling all the way to western SD and we reached Billings, Mt with no problems. Thank you so much

1

Worst place I have ever been to. Overpriced & underdone. Wouldn't tow my vehicle to their place even though their website says they can. Wouldn't believe me when I stated there was air in the hydraulics of the clutch after they rebuilt the clutch. I've worked on cars for almost 40 years. Started with my dad when just a boy. When I went to collect my vehicle from warranty work after clutch rebuild, an employee started it and showed me that the vehicle could be put into every gear (while keeping the clutch fully depressed the entire time). He was trying to prove nothing was wrong. But he never let the clutch pedal out, then press it in again, to shift into other gears. I took the vehicle to the corner and the gears ground when I tried to put into gear taking off from the 4-way stop because the clutch failed to fully dis-engage (air bubbles). Clutch not performing satisfactorily. Problem not fixed, air still in the hydraulics and the warranty they so proudly claim to stand behind is "bogus". I turned vehicle around to take it back to Empey's after gear grind, then turned around again to take it home. Rather take my vehicle to another facility and get it done right. If they had been polite when I retrieved my vehicle from warranty work, I would have taken it back for them to fix. But I guess I ruffled some feathers when they thought they'd already done the job perfectly. Not worth the hassle from agitated empey's employees who won't believe me.

Robert sorry to hear that you feel underwhelmed with our service. On our test drives the clutch operated properly. It would both fully disengage and fully lock up. It is possible that something was missed. We do stand behind our work, bring it in and lets go for a ride together so that you can show me what is going on. I would love to get you taken care of.

- Empey's Truck and Auto Repair
1

Worst place I have ever been to. Overpriced & underdone. Wouldn't tow my vehicle to their place even though their website says they can. Wouldn't believe me when I stated there was air in the hydraulics of the clutch after they rebuilt the clutch. I've worked on cars for almost 40 years. Started with my dad when just a boy. When I went to collect my vehicle from warranty work after clutch rebuild, an employee started it and showed me that the vehicle could be put into every gear (while keeping the clutch fully depressed the entire time). He was trying to prove nothing was wrong. But he never let the clutch pedal out, then press it in again, to shift into other gears. I took the vehicle to the corner and the gears ground when I tried to put into gear taking off from the 4-way stop because the clutch failed to fully dis-engage (air bubbles). Clutch not performing satisfactorily. Problem not fixed, air still in the hydraulics and the warranty they so proudly claim to stand behind is "bogus". I turned vehicle around to take it back to Empey's after gear grind, then turned around again to take it home. Rather take my vehicle to another facility and get it done right. If they had been polite when I retrieved my vehicle from warranty work, I would have taken it back for them to fix. But I guess I ruffled some feathers when they thought they'd already done the job perfectly. Not worth the hassle from agitated empey's employees who won't believe me.

Robert sorry to hear that you feel underwhelmed with our service. On our test drives the clutch operated properly. It would both fully disengage and fully lock up. It is possible that something was missed. We do stand behind our work, bring it in and lets go for a ride together so that you can show me what is going on. I would love to get you taken care of.

- Empey's Truck and Auto Repair
5

People were kind and courteous.....They loaned me a "loaner" so that I didn't have to sit around waiting. They explained the cost. All was well.

5

Thanks for the review Lia! We look forward to helping you in the future!

- Empey's Truck and Auto Repair
5

Always great service.

Thanks for the review and kind words! We always want to give the highest possible service that we can!

- Empey's Truck and Auto Repair
5

I’m happy with the work they did on my truck. A complete engine swap it is running wonderful and they did it in a timely manner and have been there for questions and follow up service.

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