I like how they inspect the vehicle and then send a text identifying everything they found with either a yellow or red flag. Red for items needing immediate attention and yellow for less concerning items. I can select from the list the items I want them to address and then they send me an estimate for the work I requested for me to approve. If they run into additional problems while working on the vehicle they will contact me again to verify what to do. That keeps me very well informed of what work will be done and what the cost will be. The main problem I wanted fixed was fixed, the other items I can't verify since I can't tell from the drivers seat and I wasn't present when they did it. The only thing I can mark them down for is that normally I expect them to vacuum out the car and leave a nice smelling something hanging around but they didn't do that. That is a minor offense and I would rate them at a 4.5 if I could.
Hi Randon, thank you for your detailed feedback! We're glad you appreciate our thorough inspection and communication process. We apologize for not meeting your expectation regarding the cleanliness of your vehicle. We'll remind our team to ensure a complete service experience. Thank you for your valuable input. We look forward to serving you again in the future! -Derek
- Empey's Truck and Auto Repair